Buddy

Blog

Ideas for customer relationships that last.

Product news, WhatsApp marketing strategy and practical guides from the team building Buddy.

Company news

Meta Tech Provider

Featured · Company news

Buddy is now a Meta Tech Provider: what it means for your WhatsApp

Buddy is a Meta Tech Provider. What that means for your WhatsApp number and bill, and how to tell an official WhatsApp tool from an unofficial one.

29 September 2026 · 4 min read

Product

Product

WhatsApp marketing platform

Product

WhatsApp marketing platform: how to choose one and send bulk messages safely

What a WhatsApp marketing platform does, how it compares with the Business app and the API, the rules, limits and current prices, and a checklist to choose one.

30 September 2026 · 14 min read

Product

Website widget

Product

WhatsApp widget for your website: chat button or opt-in form?

A WhatsApp chat button starts a conversation. An opt-in form lets you message people later. Which widget your site needs, and how to embed a form in one line.

30 September 2026 · 6 min read

Product

Integrations

Product

WhatsApp integrations: how to connect your store, payments and tools

WhatsApp integrations explained: the four ways to connect Shopify, payments, Zapier and your CRM, which events to send, and how to keep consent intact.

30 September 2026 · 7 min read

Product

AI on WhatsApp

Product

WhatsApp AI agent: what Meta allows in 2026 and how to use AI safely

What a WhatsApp AI agent is, what Meta's ban on general-purpose AI chatbots means for your business, the human hand-off rule, and how to keep a person in charge.

30 September 2026 · 6 min read

Product

WhatsApp MCP

Product

WhatsApp MCP: how AI agents connect to WhatsApp Business, safely

What a WhatsApp MCP server is, what Meta's WhatsApp Business Tools MCP does, the risk in unofficial servers, and how to let an AI agent run your channel safely.

30 September 2026 · 7 min read

Product

Meet Buddy

Product

What is Buddy? The WhatsApp engagement platform, explained

Buddy turns followers and customers into WhatsApp subscribers you can message, answer and measure. Every feature, who it's for and how pricing works.

29 September 2026 · 9 min read

Guides

Guides

WhatsApp opt-in

Guides

WhatsApp opt-in: requirements, wording and how to collect it

What Meta requires for a valid WhatsApp opt-in, consent wording you can copy, the best places to collect it, and how to record consent and handle STOP.

30 September 2026 · 11 min read

Guides

Message templates

Guides

WhatsApp message templates: categories, approval and 12 examples

How WhatsApp message templates work: marketing vs utility, how approval works, why templates get rejected or paused, editing rules, and 12 examples to adapt.

30 September 2026 · 12 min read

Guides

Auto replies

Guides

WhatsApp auto reply: the rules, the setup and 8 recipes

How to set up a WhatsApp auto reply that follows Meta's rules: welcome messages, keyword replies, lead tagging and human hand-offs, with 8 recipes to copy.

30 September 2026 · 14 min read

Guides

Team inbox

Guides

WhatsApp team inbox: how to run one number with multiple agents

How a WhatsApp team inbox lets several people answer one business number: device limits, the 24-hour window, sorting replies by intent, roles and fast habits.

30 September 2026 · 10 min read

Guides

Metrics

Guides

WhatsApp marketing metrics: 7 KPIs to track and what good looks like

The WhatsApp marketing metrics that matter: delivery, read, click and reply rates, opt-outs and cost, with real benchmarks and what to do when one drops.

30 September 2026 · 10 min read

Guides

Messaging limits

Guides

WhatsApp messaging limits and quality rating: how to grow from 250 to unlimited

WhatsApp messaging limits start at 250 people a day and rise to unlimited. How the tiers work, how to increase yours, and what your quality rating changes.

30 September 2026 · 13 min read

Use cases

Use cases

Ecommerce

Use cases

WhatsApp for ecommerce: 8 plays for online stores, with rules and copy

WhatsApp for ecommerce: 8 plays from order updates to abandoned carts, restocks and win-backs, which Meta counts as marketing or utility, and copy to adapt.

30 September 2026 · 7 min read

Use cases

For creators

Use cases

WhatsApp for creators: Channels, broadcast lists and a list you own

WhatsApp for creators: when to use a Channel, a broadcast list or an opt-in subscriber list, plus launch, live-session and re-engagement plays with sample copy.

30 September 2026 · 9 min read

Use cases

For SaaS

Use cases

WhatsApp for SaaS: onboarding, activation and renewals that land

How SaaS teams use WhatsApp for onboarding, activation, feature news and renewals: six plays with sample copy, and which messages Meta treats as utility.

30 September 2026 · 8 min read

Use cases

Class on WhatsApp

Use cases

WhatsApp for education: 8 messages that keep learners on track

WhatsApp for education: how schools, tutors and courses send enrolment details, class reminders and launches, with template categories, costs and consent.

30 September 2026 · 7 min read

Use cases

See you there

Use cases

WhatsApp for events and communities: reminders that get seen

WhatsApp for events and communities: registration, reminders, last-minute changes and member updates, plus when to use a group, a Community or a broadcast.

30 September 2026 · 8 min read

Use cases

Your table's ready

Use cases

WhatsApp for restaurants: bookings, regulars and quiet-night offers

WhatsApp for restaurants, cafés and hotels: menu QR opt-ins, booking reminders, last-minute tables and offers for regulars, with sample copy, rules and costs.

30 September 2026 · 7 min read

Developers

WhatsApp marketing

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