Customer engagement requires customer trust.
Buddy is built to protect customer data, workspace access, messaging permissions, and the systems that connect your customer engagement stack.
Permission-based. Built on the official WhatsApp Business Platform.
Today
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- Creators
- Ecommerce
- SaaS
- Education
- Communities
- Restaurants & Hospitality
Outcome
Protect the data behind every customer conversation.
WhatsApp engagement involves names, phone numbers, consent records, campaign activity, replies, events, and connected systems. Security is part of making that relationship sustainable.
Trust areas
What you get.
Do not claim trust signals that do not exist.
The security page should be clear and specific without claiming audits, certifications, or controls that have not been completed. It should explain the areas Buddy designs for and where customers can ask deeper questions.
Data protection
Protect subscriber, consent, campaign, engagement, event, workspace, and integration data with appropriate technical and operational controls.
Authentication and access
Use account authentication, workspace membership, access controls, and permissions so only the right people can manage customer communication.
Tenant isolation
Keep workspace data separated so teams only access the subscribers, audiences, campaigns, and settings that belong to them.
API and webhook security
Use scoped credentials, webhook signing, logs, and predictable error handling for integrations and developer workflows.
Vendor management
Track subprocessors and third-party services used to host, secure, operate, and support Buddy.
Responsible disclosure
If someone believes they found a security issue, they should contact Buddy with enough detail to reproduce and understand the impact.
FAQ
Questions, answered.
Buddy is designed around the official WhatsApp Business Platform rather than scraped numbers, unofficial automation, or workarounds that put accounts at risk.
Still have questions?
Reach out to Sarah, the founder. She reads and replies to every message.
Message us