Buddy for healthcare
Stop ringing round to confirm. On WhatsApp, patients just reply.
Reminder emails get buried and texts come from a number nobody saved. On WhatsApp, patients who opted in at reception confirm with one reply, and fewer chairs sit empty.
Made for the front desk, the practice manager and the clinicians at clinics, dental, physio and pharmacies
Front desk, clinicians and practice manager, finally answering from one place.
Front desk: no more ringing round on Tuesday
Reminders go out two days ahead and the replies come to you. Gaps show up while there's still time to offer the slot to someone else.
Answered within the hourClinicians: feedback that actually comes back
Written once, sent a week after every visit without anyone remembering. The answer reaches the team who saw them, not a voicemail.
"Where do I park?"Question"Count me in for the flu clinic"Interested"Can I move to Friday?"Follow upPractice manager: nothing lost on a personal phone
Every reply lands in one inbox, already sorted: a question, a yes, a request to move. Your team answers in the thread and you see it all.
She booked three weeks ago and forgot.Your reminder email sat unread in her promotions tab. On WhatsApp she read it in four minutes and replied YES.
Your patients don't forget you. They never saw the email.
Reminder emails get buried, texts arrive from a number nobody saved, and the front desk loses the morning to phone calls. The same patient opens WhatsApp all day long and answers a message in seconds. That's where the reminder belongs.
From a scan at reception to a confirmed slot in three steps.
Put a QR code on the desk and a link on your site. Buddy takes care of everything after the scan.
One scan at the desk
A patient scans the QR while they wait, or ticks a box on your opt-in page. Buddy saves the consent and where it came from.
Elena R. · consent recorded · Mon 9:10Group by what's next
Tags turn into ready audiences: booked this week, seen last week, due a check-up, asked about the flu clinic.
Appointment this weekRemindVisited 7 days agoCheck inDue a check-upInviteOpted outNever messagedSend it, then let it run
Reminders go out as a scheduled WhatsApp messages, the post-visit check-in sends itself, and replies land in one inbox.
Marcus replied "Lovely team" → Follow upFour messages a clinic sends in its first week.
Each one carries the patient's name and their time, and every reply goes straight back to the front desk.
Riverside ClinicBusiness accountRiverside ClinicBusiness accountRiverside ClinicBusiness accountRiverside ClinicBusiness accountSet them up once. They run every week.
Tomorrow's diary, confirmed before you open.
A reminder two days ahead, a gentle nudge to anyone who hasn't replied, a thank-you after the visit. Each one stops the moment they answer.
Elena R.ConfirmedFlu season, sent only to those who asked.
A new Saturday clinic, screening month, flu jabs. Send it to patients who opted in for it, and see who read and replied the same day.
Patients say yes at your desk and leave with one word. Buddy records both, every time.
"Can I move to Friday?"Follow upEvery reply, sorted before you read it.
Question, follow up, interested, not now. Your desk answers right in the thread.
Consent you can show anyone who asks.
Buddy is built for GDPR. Every opt-in is saved with where and when it happened, you choose which details come into Buddy, and a STOP reply is recorded the moment it arrives.
Elena R.Opted inThe right view for desk and clinicians.
Invite your team. Everyone sees just their part.
Your number, kept healthy.
See your WhatsApp quality rating and messaging limit without leaving Buddy.
Worried about patient privacy? Here's how it works.
Anything else, ask Sarah.She reads and replies to every message.
Is it OK for a clinic to message patients on WhatsApp?
Yes, with their permission. Buddy runs on the official WhatsApp Business Platform. Every opt-in is recorded with where it came from, and a patient who replies STOP is opted out on the spot. Meta's messaging policies apply, and your practice decides what goes out.
How do patients sign up?
They scan a QR code at reception, tick a box on your opt-in page, use the widget on your website, or you import patients who have already said yes, with their consent recorded.
What patient details does Buddy hold?
Only what you choose to bring in, usually a name and a phone number. Buddy is built for GDPR: consent and opt-outs stay on record, and our DPA and privacy policy cover the rest. Most practices keep messages to a name, a time and a simple question.
How do appointment reminders work?
Write the reminder once as a WhatsApp message, pick the audience, say everyone booked this week, and schedule it. Each patient sees their own name and time, and their reply comes straight back to your inbox.
Can the front desk and clinicians share one inbox?
Yes. Replies arrive in one inbox, sorted by what people mean, and each person joins with their own role. Anyone on the team answers right in the thread, whenever the patient needs them.
What does it cost to send a message?
Meta charges for business messages by type and country. Your Buddy plan is separate from that.
Give your front desk its mornings back.
Be first to send your reminders on WhatsApp. Tell us about your practice and we'll suggest the plays that fit.
