Buddy for home services

No more locked doors. Customers confirm, and book you again.

The confirmation email sits under receipts and the reminder call goes to voicemail. On WhatsApp the customer confirms with one reply, and remembers you next season.

Join the waitlist See how it works

Made for cleaners, plumbers, electricians, gardeners and movers who run their own diary

A cleaner wiping a tall window in a bright living room

Hi Elena, your deep clean is booked for Thursday at 9:00. Reply YES to confirm or CHANGE if another day suits better.14:03

YES, see you Thursday

Opted inbooking page

Read2 min

Replied4 min

Booked again this week

How your customers join In-app opt-in via API Website widget Opt-in page and QR Import with consent

Technology from

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The office, the crew and the owner, finally reading the same replies.

Office

Booked → confirmed, this week

BookedRead reminderConfirmedDone

Office: no more wasted trips

The confirmation goes out the minute they book and the reminder the evening before. Customers answer with one word instead of a missed call.

Crew

Morning Marcus, Daniel and Theo are on their way. With you by 9:15.8:52

Great, the gate code is 4412.

Read before the van left

Crew: no more waiting on the drive

The crew sends "on our way" from the inbox, in the same thread where the customer confirmed. Back comes the gate code, and nobody waits on the drive.

Owner

"Do I need to be home?"Question

"Yes, book me in"Interested

"The tap still drips"Follow up

No need to be home. We'll lock up and message you when we're done.9:14

Owner: evenings off the van's phone

Replies arrive sorted by what people mean, a question, a yes, a problem, and get answered in the same thread. You can see every one from the office.

InboxPromotions · 212

20% off garden furniture this weekendSat

Your boiler service · Thursday, 9:00Mon

Your receipt from the bike shopMon

Hi Marcus, your boiler service is booked for Thursday at 9:00. Reply YES to confirm or CHANGE if another day suits.14:03

YES

He booked his boiler service, then forgot.The email confirmation sank under his receipts. The WhatsApp one was read in three minutes, and he replied YES.

Customers don't forget you. They never open the email.

A confirmation email lands between receipts and sale offers. A reminder call goes to voicemail. The same person checks WhatsApp all day long and answers in seconds.

Confirmation emails unread. Reminder calls that ring out to voicemail.

Last spring's customers don't hear from you, so they search for someone new.

Replies scatter across the office phone, the crew's phones and email.

With Buddy, customers say yes when they book, confirmations and reminders arrive on WhatsApp, and every reply comes back to one inbox.

From a booking to a confirmed slot in three steps.

Add a widget to your booking page. Buddy handles everything after the tick.

One tick when they book

A customer books, ticks "Confirmations on WhatsApp", and lands in Buddy tagged with the job they booked.

Booking page widgetLive on /book

Send my confirmations on WhatsApp

Elena Rossideep clean

Consent recorded · booking page · Mon 14:02

Sort by job and by season

Tags turn into ready audiences: booked this week, boiler serviced last autumn, garden customers from spring.

Audiences

Booked this weekRemind

Boiler service · 12 months agoRebook

Deep clean · last springOffer

Opted outNever messaged

Confirm, remind, book again

The confirmation sends itself, seasonal offers go out as a WhatsApp message, and every reply lands in one inbox.

Automation · Confirm the booking

When: new subscriber · tag "booked this week"

Send the confirmation, wait 2 days

Send WhatsApp message: "Still good for Thursday? Reply YES"

Elena replied "YES" → tag "confirmed"

Four messages a home services business sends in its first week.

Each one carries the customer's name and the job, and every reply comes straight back to you.

Confirmation

Brightside CleaningBusiness account

Hi Elena, your deep clean is booked for Thursday, 9:00 to 12:00. Reply YES to confirm or CHANGE if another day suits.14:03

YES. Do I need to be home?

No need. We'll message you when we're done.14:09

Trigger · new booking, tagged "booked this week"

On our way

Brightside CleaningBusiness account

Morning Marcus, Daniel and Theo are on their way. With you by 9:15.8:52

Great, the gate code is 4412.

Got it, thanks.8:53

Sent by the crew · from the inbox

Seasonal offer

Brightside CleaningBusiness account

Spring deep cleans are open, Hana. Last year's customers get first pick of the dates. Reply SPRING and we'll hold one for you.

10:00

SPRING please, a Saturday if you have one

Audience · deep clean, last spring

Rebook

Brightside CleaningBusiness account

Hi Lucas, it's a year since your boiler service. Want the same slot again next month? Reply YES and it's yours.18:30

Yes please

Audience · boiler service, 12 months ago

Set them up once. They run every week.

Every job confirmed before the van leaves.

A confirmation the moment they book, a reminder the evening before, a nudge to anyone who hasn't answered. Each one stops the moment they reply.

Elena RossiConfirmed

Booked · Mon 14:02

Confirmation read · Mon 14:03

Reminder sent · Wed 18:00

Replied "YES" · flow stopped

Fill next season with last season's customers.

Tag by job, send the spring offer as a WhatsApp message, and see who read it and replied that same day.

WhatsApp message · Spring deep cleans

SentDeliveredReadReplied

Customers say yes when they book and leave with one word. Buddy records both, every time.

"Do I need to be home?"Question

Every reply, sorted before you read it.

Interested, question, follow up, not now. The office answers right in the thread.

Consent saved with every single booking.

Every opt-in is saved with where and when it happened. If a customer replies STOP, that's recorded the moment it arrives.

Elena RossiOpted in

SourceBooking page · widget

RecordedMon 14:02

Opt-out wordSTOP, honoured instantly

The right view for office and crew.

Invite your team. Everyone sees just their part.

Your number, kept healthy.

See your WhatsApp quality rating and messaging limit without leaving Buddy.

Another system to learn? It fits around your diary.

Anything else, ask Sarah.She reads and replies to every message.

Ask a question

Can a cleaning or trades business message customers on WhatsApp?

Yes, with their permission. Buddy runs on the official WhatsApp Business Platform. Every opt-in is recorded with where it came from, and a customer who replies STOP is opted out on the spot. Meta's messaging policies apply, and you decide what you send.

How do customers sign up?

On your booking page, with the Buddy widget. Or through an opt-in page, a QR code printed on your invoice, or an import of customers who already said yes.

Does Buddy replace my booking system?

No. You keep your diary. Buddy sends the confirmations, reminders and offers, and brings the replies back. Customers arrive tagged with the job when they opt in, or you import them with the tags you choose.

Can reminders run on their own?

Yes. The moment a customer is tagged for a job, an automation sends the confirmation, waits, sends a reminder if nobody has answered, and stops the moment they reply. Reminders for a fixed day can also go out as a scheduled WhatsApp messages.

Can the crew send "on our way" messages?

Yes. Anyone you invite can write to a customer from the inbox, any time, with their own role. The customer's reply lands in the same thread, so the office sees it too.

What does it cost to send a message?

Meta charges for business messages by type and country. Your Buddy plan is separate from that.

Know every door will open before the van leaves.

Be first to confirm your jobs on WhatsApp. Tell us what you do and we'll suggest the plays that fit your diary.

This week3 of 3 confirmed

Elena Rossi · Deep cleanThu 9:00Confirmed

Marcus Reid · Boiler serviceThu 13:00Confirmed

Hana Sato · Garden tidyFri 10:00Confirmed

Still good for Thursday 9:00? Reply YES.18:00

YES, see you then