Buddy for gyms
Win back members before they quietly stop coming.
The renewal email lands in promotions and the timetable change goes unread. On WhatsApp, members confirm their class, renew with one reply and come back, all in one inbox.
Made for owners, front desks and coaches at gyms, studios and personal training
Front desk, coaches and owner, finally talking to members in one place.
Front desk: fewer no-shows at 6:30pm
The reminder goes out the evening before and members confirm with one word. When someone cancels, the spot goes straight to the next person on the list.
Read within the hourCoaches: challenges people actually finish
The week's plan reaches only the people in the challenge and gets read that evening. A question about swapping a day comes straight back to the coach.
"Can I pause for July?"Follow up"Yes, renew me"Interested"Is there a 6am class?"QuestionOwner: renewals you can see coming
Renewals, pauses and questions arrive sorted by what the member means, and get answered in the same thread. Nothing sits on a coach's personal phone.
She renewed every year, until she didn't.The renewal email went to promotions. The WhatsApp got read in six minutes, and she renewed.
Your members don't ignore you. They ignore your emails.
The timetable goes out by email, the renewal by text, the challenge on a poster by the door. The same member checks WhatsApp between sets and replies in seconds.
From a scan at the desk to a full class in three steps.
Stick a QR on the desk. Buddy handles everything after the scan.
One scan at sign-up
A new member scans the QR when they join, or ticks the box on your website. Buddy saves the consent and where it came from.
Maya ChenQR · front desk · just nowMarcus ReidWebsite widget · MonSofia LindqvistImport · said yes at sign-upGroup by what's next
Tags turn into ready audiences: new this month, renewal due, in the challenge, quiet for 30 days.
Joined this monthWelcomeRenewal due in 14 daysRenewNo check-in for 30 daysWin-backOpted outNever messagedSend it, then let it run
The renewal nudge sends itself, the challenge goes out as a WhatsApp message, and every reply lands in one inbox.
Marcus replied "Renew" → flow stoppedFour messages a gym sends in its first week.
Each one carries the member's name and class, and every reply goes straight back to the front desk.
Ironworks FitnessBusiness accountIronworks FitnessBusiness accountIronworks FitnessBusiness accountIronworks FitnessBusiness accountSet them up once. They run every week.
New joiners who are still here in week two.
A welcome the moment they scan, a nudge two days later to book a first class, a check-in after a week. Each one stops the moment they reply.
Maya ChenWeek 2The challenge plan, only to the people who signed up.
Tag everyone in the programme, send them the plan, and see who's read it before Monday.
Members say yes at the desk and leave with one word. Buddy records both, every time.
"Can I pause for July?"Follow upEvery reply, sorted before you read it.
Interested, question, follow up, not now. Your desk answers right in the thread.
Proof of consent, ready the moment anyone asks.
Every opt-in is saved with where and when it happened. If a member replies STOP, that's recorded the moment it arrives.
Marcus ReidOpted inThe right view for desk, coaches and owner.
Invite your team. Everyone sees just their part.
Your number, kept healthy.
See your WhatsApp quality rating and messaging limit without leaving Buddy.
Will members find it pushy? Here's what keeps it welcome.
Anything else, ask Sarah.She reads and replies to every message.
Can a gym message its members on WhatsApp?
Yes, with their permission. Buddy runs on the official WhatsApp Business Platform. Every opt-in is recorded with where it came from, and a member who replies STOP is opted out on the spot. Only members who said yes hear from you.
How do members sign up?
They scan a QR code at the front desk, use the widget on your website or sign up on your opt-in page. Members who already said yes on your membership form can be imported with that consent recorded.
Can we send class reminders without typing each one?
Yes. Schedule a WhatsApp message to the members tagged for a class, or let an automation send the reminder the moment a member is added to that class tag. A confirmation or a cancellation comes back to your inbox as one word.
Will members find it annoying?
Only people who opted in hear from you, each message goes to the group it's for, and one word stops it. A reminder for a class they booked, or a renewal note two weeks ahead, feels like good service.
Can the front desk and the coaches share one inbox?
Yes. Every reply lands in one inbox, sorted by what the member means, and the desk, coaches and owner each join with their own role. Nothing sits on anyone's personal phone.
What does it cost to send a message?
Meta charges for business messages by type and country. Your Buddy plan is separate from that.
Fuller classes, renewals on time, and familiar faces back.
Be first to reach your members on WhatsApp. Tell us about your gym or studio and we'll suggest the plays that fit.
